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Patient Access Trainer

PATIENT ACCESS TRAINER

John H Stroger Hospital

Cook County Health & Hospitals System

Chicago, IL

JOB SUMMARY                                                                                      

Under the direction of the System Manager for Patient Access, Training and Quality Assurance (QA), the Patient Access Trainer initiates the training and quality assurance development, implementation, competency assessment and administration of the patient access staff and management across Cook County Health & Hospitals System (CCHHS).  Conducts random site visits to measure competency and performance of the registrars to ensure compliance requirements are met.  Performs quality management by initiating and participating in specific reviews and assists with quality monitoring.

MINIMUM QUALIFICATIONS


·         Bachelor’s Degree or higher is required (Must provide official transcript at time of interview).

·         Minimum of three (3) years of experience in instructional/training module design is required.

·         Intermediate proficiency in Microsoft Office Suite is required.

·         Ability to travel to CCHHS work sites located throughout Cook County is required.

·         Must be able to work flexible hours which may include evening hours is required.

 

PREFERRED QUALIFICATIONS

·         Experience as a Business Process Analyst.

·         Two (2) years of experience in customer service using Cerner and/or Siemens software (Scheduling, Registration, FirstNet, etc.)

·         Three (3) years of experience in training and quality assurance in patient access.

·         Prior experience with pre-registration, registration, scheduling, insurance verification, financial counseling and point-of-service collection efforts.

 

TYPICAL DUTIES

·         Initiates the training and QA development, implementation, competency assessment and administration of the patient access staff and management across (CCHHS); ensures training occurs on a timely basis to consistently improve accuracy

·         Schedules training sessions for new hire orientation in Patient Access to include pre-registration, registration, bed control, insurance verification, customer services, financial counseling, scheduling, quality assurance and revenue cycle overview

·         Provides routine training for updates to policy or procedural changes to the Patient Access staff on pre-registration, registration, bed control, insurance verification, point-of-service collections, customer service, financial counseling, scheduling, CCHHS policies and State and Federal requirements

·         Updates and maintains training manuals and education resources to provide clear instructions on organization expectations, accountability for patient registration, insurance verification, financial counseling, filing appeals on underpayments or denials